You've logged in—here's what happens next
Everything you need to know about your account, from keeping it safe to getting back in.
Where do I find my deposit and loss limits?
Your account at Ocean96 Casino is where you set the boundaries around your play. After you sign in, the account area shows you a balance in Australian dollars, a record of every deposit and withdrawal, and the deposit limits and loss limits you've put in place. You can set a session time reminder that alerts you when you've been playing for a while, or use self-exclusion to take a break from the site for a period you choose. These tools are there because responsible play matters. You can change any limit at any time, or reach out to our support team on live chat or email if you need help adjusting them. The moment you understand where these controls sit, you take real control of your play.
Do I use the same account on mobile and desktop?
Whether you sign in on your computer or on your phone's browser, you're using the same account. Your balance, history, and limits follow you across devices because they're stored on our servers, not on the device itself. On your mobile browser, the account area adjusts to a smaller screen so buttons and text are easy to tap; the layout shifts, but every feature you see on a desktop is there. We don't offer an app to install from a store—the mobile browser gives you full access without the need to download anything. If you switch between a computer and a phone mid-session, your session on one device doesn't stop your session on the other, so remember to sign out when you've finished playing, especially on a device that isn't yours.
How to keep your account secure
Keeping your session safe starts with signing out properly when you're done. On a shared computer or phone—at a friend's place, a library, or a workplace—always use the sign-out button before you hand over the device. Your password is yours alone; Ocean96 Casino never asks for it outside the sign-in form, and our support team will never request it over email or chat. If you worry your password has been seen or guessed, change it straight away in your account settings, and your old password stops working immediately. The 256-bit TLS encryption that protects your connection makes it safe to enter your details, but the responsibility to sign out and keep your password private rests with you. A few seconds to sign out is the difference between a secure session and an exposed account.
What do I need to sign in smoothly?
Before you sign in for the first time, gather the email address you used when you registered your account—that's what you'll type into the sign-in form, not a username. Write your password down somewhere safe if you think you might forget it; there's no penalty for taking a moment to be sure. If you're on a public computer, make sure you're at ocean96-casino.com and no other address, and watch the address bar to confirm. After registration, your account might need identity documents checked before you can withdraw, but you won't need them to sign in or to play. When you do submit your details at sign-in, the system takes a few seconds to look up your account and check your password. The page will show you a message straight away if something's wrong, so you'll know right then whether you need to try again or get help from support.
How long does account recovery take?
If you can't remember your password or think it's been used by someone else, go to the sign-in page and select the password reset option. A link is sent to the email address on your account, and you use that link to set a new password. Check your email's inbox and spam folder both, because the message sometimes ends up filtered. The link works for a limited time, so don't wait days to use it. If you've lost access to the email address itself, or if you don't receive the reset message after checking both folders, our support team can help you verify your identity and regain access—they're available on live chat or by email at [email protected], twenty-four hours a day. From the moment you request the reset to the moment you're back in your account, the process usually takes less than twenty hours because our team checks documents quickly. You're not locked out for long.